Get step-by-step guidance from two expert authors of the Dummies books. This free limited edition from Avaya tells you all about call centres and how to improve them.
Grow your way out of a downturn through brand loyalty and repeat customers.
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
Learn how to leverage today's speech technologies for more
profitable customer operations, smarter processes, and greater
productivity in the call center.
What are the ways Session Initiation Protocol (SIP)and IP Telephony
benefit the contact center? Read how SIP can provide an open
modular architecture and simplify Computer Telephony Integration.
This Forrester Research examines what the benefits are of a Virtual Contact Centre and recommendations to build such an infrastructure in your own organisation
Avaya was voted the favorite in every category measured - including
best overall solution, customer service, and training - and was
cited for having the easiest and most open integrated contact
center solution.
ASC telecom AG ASC, an Innovator-level member in the Avaya DeveloperConnection program, provides a recording solution that helps businesses manage risk and improve contact center efficiency. MARATHON EVOLUTION, a Communications Recorder, enables bulk recording for regulatory compliance and protection from liability. It also provides selective recording for quality monitoring.
System integrators, technology partners and service providers join
Avaya to develop and integrate leading hardware, software solutions
and consulting expertise into business enhancing communications
solutions.
