Many of our customers have found that during the process of evaluating all the possible failure and recovery scenarios, they have actually designed a more highly reliable and available contact center.  For more insight, please see the MindPearl customer case study, where a major airline business says "Once we had all the facts, our decision to go with Avaya was an easy one.  They stood apart from the other vendors in a number of ways - their global presence, the sheer breadth of feature-rich communications solutions and support capabilities, and their proven track record with implementing and maintaining complex, real-world contact centers."

 

In addition, to help you manage your converged network, Avaya Global Services provides an award winning managed services offer.  A specialized team is on hand to help you manage it all and keep things running smoothly.  With the help of real-time diagnostic and monitoring tools that are on the forefront of the latest technology, Avaya Global Services will provide fault, performance, configuration, and security management for your mission-critical contact center.