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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About IP Telephony

Learn the Facts
IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or teleworkers?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions integrate with my Cisco Network?
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How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:Why should businesses care that Avaya is a global leader in IP Telephony?
A:
When you are the one making the decision on how your company invests its limited budget you need assurances that your vendor will be there for you. Enterprise communications are too important to risk without complete confidence in your technology partner. That is why businesses care that Avaya is a global leader in IP Telephony, Voice Mail box deployments, Contact Centers, and Proactive Communications. You can trust the migration of your traditional communications to a converged communication network using Avaya IP telephony Solutions.
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Why should businesses care that Avaya is a global leader in IP Telephony?

The promise of IP telephony is that it allows your business to communicate and operate as one highly-effective, integrated entity. Regardless of how many locations or what technology platforms were purchased over time, if they can work together, then users can gain new benefits without having to learn new interfaces. Moving to IP with a number of different vendor applications and equipment supporting voice and data functions can be a challenge, but it is really the norm.
 
Interoperability is critical to reap the benefits of incremental infrastructure or application investments. As the world leader in enterprise IP telephony, Avaya has designed IP Telephony solutions specifically to work across your existing networks, applications, and devices. Avaya designs use open standards and optimize integrations through Services Oriented Architecture (SOA) and Session Initiation Protocol (SIP).
 
The challenge for IT managers is to leverage existing applications, user-training, and infrastructure investments while deploying new solutions that will meet their future needs. To enable new capabilities without having to throw away the existing infrastructure and desktop tools is no longer an unrealistic goal. Avaya IP Telephony Migration initiatives can layer on top of your existing network, to seamlessly integrate with almost every other application and equipment you may have in place; with Avaya you can keep up to 85% of your current infrastructure investment.
 
Interoperability is also important as you consider the benefits of deploying IP telephony globally, so your distributed enterprise can communicate and operate as one highly-effective, integrated entity. Avaya focuses on providing interoperability to bring to life new business models that can increase productivity and speed business change, all on a single network. Avaya makes it easy for you to move efficiently, reliably, and securely to the benefits of IP technology.
 
Avaya covers the world, delivering solutions through a global direct sales force, 7,000 service professionals, 2,500 certified BusinessPartners, and 37 network operating and technical support centers worldwide.  Our globally arrayed R&D professionals are focused on practical innovation to help our customers meet their goals, today and tomorrow.  We work with leading integrators and applications and systems providers to expand our solutions and serve each customer’s needs.
 
Globally, customers have put Avaya in leadership positions in IP telephony, call centers, messaging, and services. We give customers freedom of choice with solutions that are based on an open architecture and the comfort of dealing with a global leader in IP telephony.
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