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Learn the Facts About IP Telephony

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IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or teleworkers?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions integrate with my Cisco Network?
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How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X™ Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:How will SIP and Presence transform branch communications?
A:
SIP (Session Initiation Protocol) builds on the benefits of IP Telephony by adding intelligence to business processes. Presence is a SIP-based capability that lets users inform others of their status, availability, and contact modes before a communication session even begins.
 
When enterprises—particularly those with branch locations—leverage SIP and Presence, they achieve intelligent and efficient communications.
 
In a branch environment, SIP delivers Presence, an application that lets users inform others of their status, their availability, and how they can be contacted. Presence lets users know about other users not only in their branch, but across branches in the entire company. This powerful capability means that experts can be called on to answer questions or to address issues as they arise—instead of waiting for resources to become available.
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Executive Briefings
Branch Solutions!
EXTENDED ANSWER:
How will SIP and Presence transform branch communications?

For branch networks, SIP architecture simplifies deployment and management. Branches can grow by adding a single platform at each branch without additional central or onsite hardware. SIP-enabled solutions can automatically discover each new location. At the same time, branch-based call processing and applications, driven by SIP, increase branch reliability and improve WAN utilization.
 
SIP integrates all forms of communications, including voice, video, or instant messaging to give users better control over their communications. It also seamlessly integrates multiple devices such as cell phones, desk phones, and PC clients for increased efficiency and productivity.
 
SIP is differentiated from similar communications protocols by its wide industry support, providing a practical means of multi-vendor integration at the highest level of the protocol stack—the application layer. A broad ecosystem of Independent Software Vendors (ISVs) provides value-added applications utilizing SIP open standards technology. These applications help branches improve operations and customer service.
 
Avaya provides converged business communication solutions consisting of Avaya products, services, and ISV applications for branch environments. Utilizing SIP-based Avaya solutions, businesses can benefit from:
  • Open, standards-compliant software and system architectures
  • Scalability to support growing businesses
  • Rapidly deployable branch platforms
  • Easy implementations regardless of the number of locations
  • Reduced need for hardware clusters
  • Services available across multiple forms of access devices
  • Enhanced reliability through simplified networking
  • User productivity optimized to handle operational challenges
  • Cost reduction from eliminating the need for fork lift upgrades
  • Enhanced service integration with Service Providers
  • Interoperability with multiple vendors, creating end-to-end solutions
  • Decreased WAN utilization and cost
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