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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About Unified Communications

Learn the Facts
IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or teleworkers?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions integrate with my Cisco Network?
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How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:What is Mobility?
A:Mobility means providing universal access to the communication tools, information and applications you rely on to be productive - regardless of where you are or what device you have access to at the time. Building blocks of unified communication are Calling and Conferencing Management, Presence, Messaging Management, Contact and Information Management, and Personal Efficiency management. With these tools you can access all messages - voice, email and fax- from one mailbox; dial one number to reach associates whether at the office or somewhere else; and enjoy the same communication features wherever you are working - on the road, at home, or in the office. Read More
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What is Mobility?

Mobility means providing universal, "multi-modal" access to the tools and applications you rely on to be productive - regardless of where you are or what device you have access to at the time. Access all messages - voice, email and fax- from one mailbox; dial one number to reach associates whether at the office or somewhere else; and enjoy the same communication features wherever you are working - on the road, at home, or in the office. Building blocks of mobility are:
 
Calling and Conferencing Management - launch or initiate conferences from any phone while leveraging the communication system in the office
 
Presence - "see" others and whether they are available to communicate via voice, text or video.
 
Messaging Management - get universal access to all messages - voice, e-mail, or fax - from a PC, phone, or other wireless device. Manage your messages from wherever you are.
 
Contact and Information Management - connect to directories and databases from wherever you are to get the right information and collaborate in real-time, or simply solve a problem without having to wait to get back to the office.
 
Personal Efficiency management - manage appointments and tasks through rules-based controls to distinguish between urgent requests and routine interactions.
 
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