A recent survey of IT professionals revealed that over 60% of respondents have on at least one occasion, missed an important communication from someone because they didn't know the right medium to use at the time. Perhaps they called when they should have emailed, or they emailed when they should have sent a text message, but an important communication was delayed. Mobility helps to provide universal communications, letting people connect in their preferred way, through the available tools. By integrating communication "silos", people can spend more time getting things done, and less time managing communications.

 

Integrated communications demands continue to grow - and the variety of communication options available have increased dramatically. Effectively managing communications and integrating communications with workflows is a key to productivity and improved business processes. For instance, when a service technician types a repair status into a database, the system calls the customer, informs the customer of the status and provides the cost. The customer gets the information more quickly and the company can get paid more quickly.